Royal Park Residence Hotel

I am writing to express my sincere appreciation for the outstanding service I received during my recent stay at your hotel. I would particularly like to commend Mr. SM Azger Ali Ripon, along with Rubel, Nafis, the Security Team, and the Room Service staff for their exemplary professionalism and dedication. From the very beginning, the level of service exceeded my expectations. I was promptly picked up from the airport upon arrival, without any delay or waiting time, which set a positive tone for the rest of my stay. Similarly, when it was time for my return flight, the drop-off process was handled just as efficiently and smoothly. Upon arrival at the hotel, I was warmly welcomed and promptly shown to my room. Your team took the time to explain the amenities available within the hotel as well as useful details about the surrounding area, ensuring I felt well informed and comfortable. What truly stood out during my stay was the team's commitment to making my experience as pleasant and convenient as possible. One memorable example was when I mentioned an interest in trying a particular local delicacy but was unsure where to find it. Mr. Ripon and his team went out of their way to try and source the item for me. Although it was difficult to obtain, their willingness to help and go the extra mile was sincerely appreciated. I was also very impressed by the staff’s attentiveness to my safety. They consistently ensured that any Uber or rickshaw I used was safe, giving me great peace of mind. Housekeeping services were also excellent—my room was cleaned in a timely manner and consistently stocked with everything I needed. Overall, the professionalism, hospitality, and attention to detail demonstrated by Mr. Ripon, his team, the security staff, and the room service team contributed to a truly memorable experience. I am very pleased with my stay and will certainly be choosing your hotel again for any future visits. Thank you once again for your outstanding service.

All crew and persons were very nice and kind. Location is very good for international airport. Open buffet was good at dinner. In general, everything was nice. The negativities I mentioned are not very important. I met Ms. Nasrin Akter who is the sales & marketing manager of the hotel. She was very kind and polite. Thank you for the nice conversation we had. I think it was nice that he came and talked like that and asked my opinion. It's a detail that makes the other person feel important. If I come to Dhaka again, it will be one of my priorities.

Small but very cozy and staff is exceptionally helpful. Specially Rajesh and Tajudeen takes the customer service to another level. Food is very authentic and heavenly for Sri Lankans who miss home cuisine. Recommend for stays of all kinds and easy access for city center and many more.

Room was lovely. Very tasteful decor and well maintained. Iron was available. Business centre operational and staffed by knowledgeable person.

Courteous staff . Good breakfast